Privacy policy

Rothrock Massage privacy policy

About this privacy policy

Rothrock Massage is committed to protecting the privacy of the personal information it collects and receives.

This Privacy Policy applies to all your dealings with Rothrock Massage whether at Rothrock Massage or via Rothrock Massage’s website (www.rothrockmassage.com).

This Privacy Policy seeks to explain:

  • The kinds of personal information Rothrock Massage collects & holds;
  • How Rothrock Massage collects and holds your personal information;
  • Why Rothrock Massage collects, holds, uses and discloses your personal information;
  • How you may access and seek the correction of your personal information as held by Rothrock Massage;

By using Rothrock Massage’s website www.rothrockmassage.com, completing any massage therapist forms, you accept this Privacy Policy and expressly consent to Rothrock Massage’s collection, use and disclosure of your personal information in the manner described in this Privacy Policy.

Your Personal Information

Rothrock Massage only collects personal information (being information that identifies or could reasonably identify an individual) where Rothrock Massage considers it to be reasonably necessary for Rothrock Massage’s functions and activities.

Rothrock Massage collects personal information to deliver our products and services to members including in circumstances when:

  • Conducting marketing activities, research & special offers;
  • Accurately identifying who is using Rothrock Massage’s services;
  • Communicating with website visitors to Rothrock Massage’s website and online enquiries;
  • Profiling our clients & their interests;
  • Operating Rothrock Massage’s business; and/or
  • The types of personal information Rothrock Massage collects includes:
  • Name, age, gender, date of birth & next of kin;
  • Health information (height, weight, medical conditions);
  • License and banking details;
  • Contact details (including phone, fax and e-mail);
  • Views and opinions; and
  • Responses to forms and surveys (if any).

Your Sensitive Information

Sensitive information is information about you that reveals your racial or ethnic origin, political opinions, religious or philosophical beliefs or affiliations, membership of a professional or trade association, membership of a trade union, details of health, disability, sexual orientation or criminal record.

It is Rothrock Massage’s policy to only collect your sensitive information where it is reasonably necessary for Rothrock Massage’s functions or activities and either you have consented or Rothrock Massage are required or authorized under law to do so.

The types of sensitive information Rothrock Massage generally collects includes information relating to health issues that is necessary to properly provide customers with massage and related services. The types of health related information include medical history, whether individuals are using medication, are pregnant and other health related information.

How Rothrock Massage collects your personal information

Rothrock Massage will solicit your personal information by lawful and fair means directly from you unless it is unreasonable or impracticable to do so.

Rothrock Massage will collect directly personal information:

  • By email;
  • Over the telephone (including calls and SMS);
  • Via social media and over the internet (including surveys);
  • By written correspondence (such as letters, faxes);
  • On hard copy forms (including registration forms, application forms, competition entry forms and surveys);
  • In person;
  • Through the Rothrock Massage website (online purchases, web form submission or participation in a live chat);
  • Electronic systems such as applications

Unsolicited personal information

Unsolicited personal information is personal information Rothrock Massage receives that Rothrock Massage has taken no active steps to collect (such as a job application sent to Rothrock Massage by an individual on their own initiative, rather than in response to an advertisement).

Rothrock Massage may keep records of unsolicited personal information if the information is reasonably necessary for one or more of Rothrock Massage’s functions or activities. If not, it is Rothrock Massage’s policy to destroy the unsolicited information or ensure that the information is de-identified, provided it is lawful and reasonable to do so.

Using your personal information

The main purposes for which Rothrock Massage collects, holds, uses and discloses personal information are to provide services and benefits to clients, and to grow Rothrock Massage’s client base.

Rothrock Massage can use your information to:

  • Process applications for clients;
  • Understand Rothrock Massage client needs and requirements;
  • Manage & run Rothrock Massage’s website & social media platforms;
  • Provide you with information about Rothrock Massage’s services;
  • Delivering or enhancing Rothrock Massage’s products and services;
  • Help Rothrock Massage maximize the benefits provided to clients;
  • Any other purpose directly related to Rothrock Massage’s business and for which you have provided consent (where it is reasonably required by law).

Rothrock Massage may also use your data to monitor for any unauthorized use of Rothrock Massage’s website, content or subscriptions to Rothrock Massage’s services.

Purpose of collection

If Rothrock Massage collects personal information for a purpose (the primary purpose), Rothrock Massage will not use or disclose the information for any other purpose (the secondary purpose) unless:

you would have consented to the use or disclosure of the your personal information; or in relation to the use or disclosure of your personal information:

  • You would reasonably expect Rothrock Massage to use or disclose your information for the secondary purpose and the secondary purpose is directly related to the primary purpose (sensitive information) or related to the primary purpose (not sensitive information);
  • A permitted situation exists in relation to Rothrock Massage’s use or disclosure of the information;
  • A permitted health situation exists in relation to use or disclosure of the information; or
  • Rothrock Massage reasonably believes that the use or disclosure of the information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body.

If Rothrock Massage uses or discloses your information because Rothrock Massage reasonably believes that the use or disclosure of your information is reasonably necessary for one or more enforcement related activities conducted by, or on behalf of, an enforcement body, Rothrock Massage will make a written note of the use or disclosure.

Do you have to provide personal information?

You can refuse to provide personal information. However a refusal may mean that the service you requested is not provided or membership will be refused or forfeited.

Sharing your personal information

Rothrock Massage may use and disclose personal information for related purposes to third parties. Types of organizations to whom Rothrock Massage may disclose your personal information includes:

  • Government bodies such as the police or courts (as required by law);
  • Various law enforcement agencies and governments for security, customs and immigration purposes;
  • Banking service providers;
  • Professional or government organizations; and
  • Rothrock Massage’ contracted service providers including:
  • Information technology service providers;
  • Planning research and development providers;
  • Marketing and communications agencies;
  • Mailing houses, freight and courier services;
  • Printers & distributors of marketing material;
  • Debt collectors and banks;
  • Massage therapists; and
  • External advisers (recruiters, auditors & lawyers).

Rothrock Massage does not rent, sell or exchange your personal information to third parties without your prior approval.

Cookies

To improve Rothrock Massage’s services, Rothrock Massage may sometimes collect de-identified information from web users. The information collected does not identify an individual but does help Rothrock Massage to analyze and improve its web services.

When you visit Rothrock Massage’s website, a record of your visit may be logged and the following data may be supplied by your browser:

  • Your IP address and/or domain name;
  • Your operating system (type of browser & platform);
  • The date, time and length of your visit; and
  • The resources you accessed or downloaded.

Rothrock Massage uses this information to customize the website for visitors and to collect data for analysis, quality control, administration and improving the website. It is not used for any other purpose. Aggregated data may be shared with third parties.

You can stop your browser from accepting new cookies or disable cookies altogether by changing your browser preferences.

 

Links to other websites

Links to third party websites that Rothrock Massage does not operate or control are provided for your convenience. Rothrock Massage is not responsible for the privacy or security practices of those websites. Third party websites should have their own privacy and security policies which Rothrock Massage encourages you to read before supplying any personal information to them.

Direct Marketing

If Rothrock Massage holds your information, Rothrock Massage may use or disclose that information (other than sensitive information) for direct marketing if:

  • Rothrock Massage collected the information from you; and
  • You would reasonably expect Rothrock Massage to use or disclose the information for that purpose; and
  • Rothrock Massage provided you with a simple way to opt out of receiving direct marketing from Rothrock Massage; and
  • You have not made such an opt out request to Rothrock Massage.

Rothrock Massage may also use or disclose your information (other than sensitive information) for direct marketing if:

Rothrock Massage collected the information from you and you would not reasonably expect Rothrock Massage to use or disclose the information for that purpose or someone other than you; and

either:

  • You have consented to the use or disclosure of the information for that purpose; or
  • It is impracticable to obtain that consent; and
  • Rothrock Massage provided you with a simple way to opt out of receiving direct marketing from Rothrock Massage; and
  • In each direct marketing communication with you:
  • Rothrock Massage includes a prominent statement that you can request to opt out; or
  • Rothrock Massage otherwise draw your attention to the fact that you can request to opt out; and
  • You have not made such a request to Rothrock Massage.

Rothrock Massage can use or disclose your sensitive information for the purpose of direct marketing if you have consented to the use or disclosure of that information for direct marketing.

If Rothrock Massage has collected the personal information that Rothrock Massage used to send you direct marketing material from a third party, you can ask Rothrock Massage to notify you of its source of information. It is Rothrock Massage’s policy to do so unless it is unreasonable or impracticable.

 

How to opt out of direct marketing

If Rothrock Massage uses or discloses your personal information for the purpose of direct marketing, you may request not to receive direct marketing communications from Rothrock Massage.

If Rothrock Massage uses or discloses your personal information for the purpose of facilitating direct marketing by other organizations, you may request that Rothrock Massage does not use or disclose your information for this purpose.

Rothrock Massage will give effect to your request not to receive direct marketing from Rothrock Massage or an entity facilitated by Rothrock Massage free of charge within a reasonable time after the request is made.

Collection Notices

At or before the time of collection of personal information from you, or as soon as practicable afterwards, Rothrock Massage will take reasonable steps to notify you or to otherwise ensure that you are aware of certain matters. Rothrock Massage will generally include these matters in a collection notice. For example, where personal information is collected on a paper or website form, Rothrock Massage will include a collection notice, or a clear link to it, on the form or a separate follow up communication.

Collection notices may provide more specific information than this Privacy Policy in relation to particular collections of personal information. The terms of this Privacy Policy are subject to any specific provisions contained in collection notices and in terms and conditions of particular offers, products and services. Rothrock Massage encourages you to read those provisions carefully.

 

Protecting your personal information

Rothrock Massage stores information in different ways, including paper and electronic form. Rothrock Massage takes reasonable steps to protect it from misuse, interference, loss, unauthorized access, modification or disclosure including:

  • Secure password protected databases for storage;
  • Confidentiality requirements of staff;
  • Document storage security requirements;
  • Granting access only to verified individuals;
  • Access controls for Rothrock Massage’s office space;
  • Limited the provision of personal information to third parties and subject to guarantees about use; and
  • Training staff to deal with the information.

Rothrock Massage cannot guarantee that personal information will be protected against unauthorized access or misuse and Rothrock Massage does not accept any liability for the improper actions of unauthorized third parties.

Rothrock Massage will retain your personal information for as long as necessary to fulfil Rothrock Massage’s obligations to you, to protect its legal interests, to comply with laws or as otherwise stated to you when Rothrock Massage collects your personal information.

Once Rothrock Massage is no longer required to retain your personal information, Rothrock Massage will take reasonable steps to destroy your personal information or to ensure that your personal information is de-identified.

 

Anonymity

You have the option of not identifying yourself or using a pseudonym when dealing with Rothrock Massage provided that is it lawful and practicable.

Rothrock Massage will try to accommodate a request for anonymity if possible.  However, your right to anonymity does not apply in relation to a matter if:

  • Rothrock Massage is required/authorized by law or court/tribunal order to deal with identified individuals; or
  • It is impracticable for Rothrock Massage to deal with individuals who have not identified themselves.

It is Rothrock Massage’s policy to enable you to access Rothrock Massage’ website and make general phone queries without having to identify yourself and to enable you to respond to Rothrock Massage’s surveys anonymously.

In some cases however, if you don’t provide Rothrock Massage with your personal information when requested, Rothrock Massage may not be able to respond to your request or provide you with service.

 

Accessing to your personal information

You have the right, upon request, to access any of Rothrock Massage’s records containing your personal information.

To request access to your personal information please contact Rothrock Massage.

Rothrock Massage will respond to your request to access your personal information within a reasonable period of time.

On the basis that it is reasonable and practicable to do so, Rothrock Massage will give you access to the information requested.

If Rothrock Massage refuses your request to access personal information, Rothrock Massage will provide a written notice setting out the reasons for the refusal & how you can complain about the refusal.

Reasons for a refusal may include if it:

  • Poses a serious threat to the life, health or safety;
  • Would have unreasonable impact on privacy of others;
  • Is frivolous or vexatious;
  • Relates to legal proceedings;
  • Reveals Rothrock Massage’s intentions or prejudices any negotiations;
  • Would be unlawful;
  • Is required or authorized by law or court/tribunal order;
  • Is likely to prejudice enforcement related activities; or
  • Relates to a commercially sensitive decision process.

When you make a request to access personal information, Rothrock Massage will require you to provide some form of identification (such as a driver’s license or passport) so Rothrock Massage can verify that you are the person to whom the information relates.

 

Help Rothrock Massage keep your personal information accurate

Rothrock Massage will take reasonable steps to ensure Rothrock Massage’s records of personal information are accurate, up to date and complete.

However, the accuracy of information depends to a large extent on the information you provide. If you do not give Rothrock Massage all the personal information Rothrock Massage may require, or the personal information provided is inaccurate or incomplete, then the products, services and information Rothrock Massage provide may be affected.

If you think there is something wrong with the information Rothrock Massage holds about you please contact Rothrock Massage to:

  • Let Rothrock Massage know if there are any errors; and
  • Keep Rothrock Massage up-to-date with any changes,
  • Rothrock Massage will try to correct your personal information.

Rothrock Massage will respond to your request to correct your personal information free of charge and in a reasonable period of time.  If Rothrock Massage refuses your request, Rothrock Massage will provide you with a written notice setting out the reasons for the refusal and mechanisms available to complain about the refusal.

If Rothrock Massage refuses to correct your personal information, you may request that Rothrock Massage associate your information with a statement that the information is inaccurate, out of date, incomplete, irrelevant or misleading. Rothrock Massage will take reasonable steps to make the statement visible to users of your personal information.

If Rothrock Massage does correct your personal information and Rothrock Massage has previously disclosed your personal information to a third party, upon your request, Rothrock Massage will notify that third party of the correction unless it is impracticable or unlawful to do so.

 

Dealing with SPAM and Do Not Call register

Rothrock Massage will not send you any commercial electronic messages unless it is permitted by the Spam Act (e.g., Rothrock Massage has your express/inferred consent). Any commercial electronic message that Rothrock Massage sends will identify Rothrock Massage as the sender and will include relevant contact details and an unsubscribe facility.  If you do not wish to receive commercial electronic messages from Rothrock Massage, please contact the Rothrock Massage.

Rothrock Massage will not call you on a number on the Do Not Call Register unless permitted under the Do Not Call Register Act & related instruments.  If you don’t wish Rothrock Massage to call you on a particular number, please contact Rothrock Massage.

 

Resolving your privacy issues

If you have any issues you wish to discuss with Rothrock Massage or if you’re concerned about how Rothrock Massage has collected or managed your personal information please contact Rothrock Massage.

Changes and access to this privacy policy

Rothrock Massage may, from time to time, review and update this privacy policy to take account of new laws and changes to Rothrock Massage’s operations.  Changes to this Privacy Policy will not affect Rothrock Massage’s use of previously provided information.

This Privacy Policy is available on Rothrock Massage’s website at www.rothrockmassage.com. A printed Privacy Policy can be obtained free of charge by contacting the Rothrock Massage.

 

Contacting Rothrock Massage

Rothrock Massage contacted at:

  • Email: alan@rothrockmassage.com
  • Telephone: (814) 441-0905
  • Address: 3943 South Atherton Street State College PA 16801

 

Rothrock Massage Privacy Policy

A complete summary of Rothrock Massage’s policies relating to the privacy of your personal information is available on Rothrock Massage’s website at www.rothrockmassage.com (Privacy Policy).

The Privacy Policy explains how you may access personal information held by Rothrock Massage and seek the correction of the information and how you may complain about a breach by Rothrock Massage.

A printed copy of the privacy policy can be obtained free of charge by contacting Rothrock Massage.

 

Rothrock Massage’s contact details

If you have any questions or concerns regarding Rothrock Massage’s Privacy Policy or Rothrock Massage’s use of your information, please contact Rothrock Massage’ privacy officer at:

  • Email: alan@rothrockmassage.com
  • Telephone: (814) 441-0905
  • Address: 3943 South Atherton Street State College PA 16801

 

Why does Rothrock Massage collect personal information?

The main purpose for which Rothrock Massage collects personal information is to provide services and benefits to members and to maintain, extend and grow Rothrock Massage’s membership.

Rothrock Massage may use your information for:

  • Processing client intake & therapeutic information;
  • Marketing activities, research & special offers;
  • Accurately identifying who is using Rothrock Massage’ services;
  • Communicating with client & website visitors to Rothrock Massage’ website & online enquiries;
  • Profiling our clients & their interests;
  • Operating Rothrock Massage’s business.

 

Sharing your personal information

Rothrock Massage may use and disclose personal information for related purposes to third parties. Types of organizations to whom Rothrock Massage may disclose your personal information includes:

  • Various law enforcement agencies and governments for security, customs and immigration purposes;
  • Banking service providers;
  • Professional or government organizations; and
  • Rothrock Massage’ contracted service providers including:
  • Information technology service providers;
  • External advisers (Physicians, Medical practitioners and Physical Therapists).

Rothrock Massage does not rent, sell or exchange your personal information to third parties without your prior approval.

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